Frequently Asked Questions
This page is designed to reduce repetitive enquiries and make the obvious things easier to find without needing a four-email exchange. It covers application basics, registered agents, documents, ongoing obligations, reporting, guidance usage, and verification topics.
Application & scope
These are the questions people ask before they have fully read the framework pages. Shocking, but true.
What is this site for? −
This site is an informational framework layer for the Neves Crypto License pathway. It is intended to help users understand license categories, application structure, guidance themes, ongoing obligations, and supporting public-record tools.
It should be read alongside the relevant framework, guidance, and public-register pages rather than treated as one single all-answer document.
How do I know which category may be relevant to my business? +
Start by identifying what the business actually does in practice: exchange activity, custody, brokerage, issuance, infrastructure support, or related digital-asset operations.
Then compare that activity model against the category and framework pages. The real operating model matters more than the label a business gives itself.
Can I rely on this page instead of reading the framework pages? +
No. The FAQ page is a shortcut for recurring questions, not a replacement for the framework architecture. It helps reduce friction, not replace actual reading.
Does this site provide legal or tax advice? +
No. The site is informational and process-oriented. It does not replace independent legal, tax, or professional advice relevant to a specific structure or transaction.
Registered agents & contact routing
This is where the “please just give me the agent contacts here” questions get professionally redirected.
Where can I find registered agent listings? +
For registered agent listings and contact details, users should visit the dedicated registered agent page on the NLA site.
This site should direct users there instead of duplicating agent contacts locally.
Why are registered agent contacts not listed on this site? +
Keeping agent listings centralized on the NLA site reduces duplication, lowers the risk of stale or inconsistent information, and keeps one clean reference source for users.
When should I use the contact page instead of the NLA registered agent page? +
Use the contact page when the question is about routing, process, category fit, document preparation, or general informational clarification.
Use the NLA registered agent page when the need is specifically to view or identify listed agents.
Documents, templates & evidence packs
Also known as: how to avoid sending a submission pack that looks like it was assembled during a power outage.
Do I need an evidence index? +
A clean evidence index is strongly helpful because it improves traceability, reduces clarification loops, and makes the submission pack easier to review.
It is particularly useful where multiple policies, logs, ownership records, and technical materials need to be mapped clearly.
Where can I find template packs and checklists? +
Use the Resources & Templates page for structured checklists, governance logs, evidence-index formats, reporting trackers, and related practical materials.
Can I just use the template wording exactly as-is? +
Templates are starting points, not magic spells. Final documents should reflect the real business model, actual control owners, current vendors, real reporting logic, and actual operating processes.
What usually makes a document pack look weak? +
- Vague scope statements
- No stable indexing or version control
- Control documents that do not match actual operations
- Unclear ownership and missing evidence references
Ongoing obligations, reporting & supervision
The post-licensing questions. Because apparently the business keeps existing after approval. Rude, honestly.
What are ongoing obligations in practical terms? +
Ongoing obligations mean keeping governance, AML/CFT, safeguarding, reporting, recordkeeping, outsourcing oversight, and supervisory readiness current after licensing — not just at application stage.
What kinds of changes may require notification? +
Material changes may include changes to ownership, key persons, product scope, custody arrangements, outsourcing dependencies, governance structure, or other developments that materially affect the operating or risk profile.
How often should controls be reviewed? +
Controls should be reviewed often enough to remain aligned to the actual business. Fixed-cycle review is useful, but event-driven review matters too — especially after incidents, vendor changes, new products, or growth into different activity patterns.
What is supervisory readiness? +
Supervisory readiness means the firm can produce current documents, explain changes, identify owners, and support statements with evidence without turning the response process into interpretive chaos.
A good FAQ page answers real repeat questions cleanly, links to the right deeper pages, and stays tightly aligned to the site’s actual framework. Generic filler is just decorative confusion.
Still not answered?
Then it probably belongs on the contact page. At that point the question has earned its upgrade from “FAQ material” to “actual human review.”
Next: Legal, Privacy, Terms & Cookies
The next clean build after FAQs is usually the legal stack page set, including disclaimer, privacy, terms, and cookie content.